We've found most questions can be answered with a quick review these FAQs.
What is UV-C light?
Is UV-C light safe to use?
Does UV-C have to shine directly on targeted areas to disinfect?
Does this work on mold?
Where do you ship from?
I'd like to start a return/exchange
I have more questions about UV-C light, safety, fabrics, ozone, glass, etc.
Light is electromagnetic radiation. UV light is a classification of this light. Our sun emits all types of light, many of which we are familiar with today. A few of these types of light include, infrared, visible light, ultraviolet, and gamma rays.
We subdivide UV light into three types, UV-A, UV-B, and UV-C. UV-C is can not pass the atmosphere. Because it can not pass through the atmosphere, pathogens can not build up immunities. UV-C passes through the weak walls of microorganisms and disrupts their DNA and RNA.
Our UV-C lamps are a photon based purification system that produce photolysis. Photolysis is the use to break down chemical compounds. Photolysis kills and inactivates allergens, viruses, bacteria, and mold.
We call Electromagnetic Photolysis. This purification system is the most effective disinfection method, the best sanitation method. Purifying the air and all surfaces within the effective range.
UV-C light is safe to use, with restrictions. It is not recommended to be in the room when using a UV-C disinfection device. Most of the dead skin on on our bodies will absorb the UV-C, but the complication for this could be a rash. If you look at the UV-C device while it is running, a short time is okay but the the complication here would be conjunctivitis.
Smart UV makes its UV-C devices with safety features and protective eyewear to ensure your safety.
The Apollo uses an ozone-free bulb and produces no ozone. There is a 10 second delay to start The Apollo, and uses 5-meter motion detection sensors for pets and unexpected visitors. The Apollo also comes with UV-C protective glasses and a remote, if you wish to use the unit from a distance.
Smart UV uses a 30 second delay to start the unit. Smart UV produces a small amount of ozone, for double sanitation, and it is best to wait 30-45 minutes after use to allow the odor to dissipate.
The Helios UV-C wand uses LED UV-C and this is different than the lamps. UV-C when emitted from an LED will be direct and funneled and concentrated. This is why we can use low level wattage, and why Helios is safe to hold for surface disinfection.
Smart UV's UV-C disinfection devices should only be used by adults, as which all other disinfection agents. They are chemical-free, and they are still used for sanitation purposes and best used in the hands of an adult.
It is also a possibility to move the unit around once or twice to ensure good room sanitation levels.
If a user is looking to disinfect an entire room with The Apollo, then we recommend three units placed in uniform throughout the room. This ensures no shadows and a complete disinfection cycle.
UV-C light is an excellent method to kill mold and other types of allergens. The disinfection effect from UV-C light isn’t something organic allergens or bacteria can build up a tolerance to. This will work for musty smells as well.
We ship our products directly from our warehouse in California.
If you're not satisfied and within the 30-day home trial period you're eligible for a return. If you need an exchange due to any defects in manufacturing, we have a 1-year warranty on those defects, for replacements. Please head here for returns or exchanges: Return and Exchange Center
Head to our Product FAQ Page
For general inquires: firstname.lastname@example.org
Mailing Address: 8 The Green STE 400, Dover, DE 19901
Warehouse: 6010 N. Cajon blvd, San Bernardino, CA 92407
Working hours: Monday – Friday, 9am – 5pm EST