Contact Us

We've found most questions can be answered with a quick review these FAQs.

What is UV-C light?
Is UV-C light safe to use?
Does UV-C have to shine directly on targeted areas to disinfect?
Does this work on mold?
What is the PM2.5 on the SmartAir display?
What is the percentage on the SmartAir display?
How do I know that my SmartAir is working?
Where do you ship from?
I'd like to start a return/exchange
I have more questions about UV-C light, SmartAir, safety, fabrics, glass, etc.

Light is electromagnetic radiation. UV light is a classification of this light. Our sun emits all types of light, many of which we are familiar with today. A few of these types of light include, infrared, visible light, ultraviolet, and gamma rays.


We subdivide UV light into three types, UV-A, UV-B, and UV-C. UV-C is can not pass the atmosphere. Because it can not pass through the atmosphere, pathogens can not build up immunities. UV-C passes through the weak walls of microorganisms and disrupts their DNA and RNA.


Our UV-C lamps are a photon based purification system that produce photolysis. Photolysis is the use to break down chemical compounds. Photolysis kills and inactivates allergens, viruses, bacteria, and mold.


We call Electromagnetic Photolysis. This purification system is the most effective disinfection method, the best sanitation method. Purifying the air and all surfaces within the effective range.

UV-C light is safe to use, with restrictions. It is not recommended to be in the room when using a UV-C disinfection device. Most of the dead skin on on our bodies will absorb the UV-C, but the complication for this could be a rash. If you look at the UV-C device while it is running, a short time is okay but the the complication here would be conjunctivitis.

Smart UV makes its UV-C devices with safety features and protective eyewear to ensure your safety.

The Apollo uses an ozone-free bulb and produces no ozone. There is a 10 second delay to start The Apollo, and uses 5-meter motion detection sensors for pets and unexpected visitors. The Apollo also comes with UV-C protective glasses and a remote, if you wish to use the unit from a distance.

Smart UV uses a 30 second delay to start the unit. Smart UV produces a small amount of ozone, for double sanitation, and it is best to wait 30-45 minutes after use to allow the odor to dissipate.

The Helios UV-C wand uses LED UV-C and this is different than the lamps. UV-C when emitted from an LED will be direct and funneled and concentrated. This is why we can use low level wattage, and why Helios is safe to hold for surface disinfection.

Smart UV's UV-C disinfection devices should only be used by adults, as which all other disinfection agents. They are chemical-free, and they are still used for sanitation purposes and best used in the hands of an adult. 

Yes, for the best results UV-C must shine on the target area to disinfect.

To reduce and remove shadows I recommend two potential options.

1. Split up the disinfection time, moving the lamp around the room (ideally 2-3 locations). It takes only a few minutes, our lamps are lightweight and easily carried.

2. Using multiple lamps together, ideally 3 lamps placed uniformity throughout the room, works to eliminate shadows effectively as well.

UV-C light is an excellent method to kill mold and other types of allergens. The disinfection effect from UV-C light isn’t something organic allergens or bacteria can build up a tolerance to. This will work for musty smells as well.

PM2.5 refers to particulate pollutants in the form of liquid and solid particles that are smaller than 2.5 micrometers (more than 100 times thinner than a human hair) thus remaining suspended in the air for longer and invisible to the human eye.

PM2.5 comes from outdoor and indoor sources, such as smoking, cooking, burning candles, fireplaces, and fuel-burning space heaters.

These particles can be formed as a result of burning fuel, forest fires, and natural chemical reactions that occur in the atmosphere.

Unfortunately, these particles can travel into the respiratory system and bloodstream causing health damage.

The percentage on the digital display is the humidity in your room.

SmartAir automatically detects humidity, temperature, and the PM2.5, slowly cycling between these three displays overtime.

SmartAir Pro has a digital display that reads air quality in real time, ranging from excellent, good, average, or bad.

Air quality is measured in Particulate Matter 2.5 (PM2.5). It's a measurement for air quality ranging from 0-300.

Particulate matter, also called "particle pollution": is a term for a mix of solid particles and liquid droplets found in the air.

Some particles, such as dust, dirt, soot, or smoke, are large or dark enough to be seen with the naked eye.

Others are so small they can only be detected using an electron microscope.

SmartAir Pro automatically detects the PM down to 2.5 microns (hence PM2.5), and this is what shows on the display. For reference, a human hair is 70 microns, or 30 times larger and the smallest detectable particle.

The digital display changes with colors as well, so you'll easily see the quality of your air. See below for the display information.

Quality PM.25 Color
0-50 Blue
Good 50-100 Green
Below Average
100-150 Purple
150+ Red

We ship our products directly from our warehouse in California.

If you're not satisfied and within the 30-day home trial period you're eligible for a return. If you need an exchange due to any defects in manufacturing, we have a 1-year warranty on those defects, for replacements. Please head here for returns or exchanges: Return and Exchange Center

Head to our Product FAQ Page

For general inquires:

Mailing Address: 8 The Green STE 400, Dover, DE 19901

Warehouse: 6010 N. Cajon blvd, San Bernardino, CA 92407

Working hours: Monday – Friday, 9am – 5pm EST

Write us a message